Frequently Asked Questions
Everything you need to know about your favorite snacks and treats.
How do you ensure the freshness of your products during shipping?
All Recess food items are packed in temperature-controlled, insulated packaging with ice packs when necessary to ensure they arrive at your door as fresh as the day they were made.
Do you offer options for specific dietary restrictions?
Yes, we offer a wide variety of gluten-free, vegan, and nut-free options. You can use our website filters to browse products based on your specific dietary needs.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please reach out to our support team within 48 hours for a full refund or replacement.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Where do you source your ingredients?
We pride ourselves on quality and transparency. We source 90% of our ingredients from local, sustainable farms that prioritize organic farming practices.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible to maintain freshness, we can only accommodate changes or cancellations within 2 hours of order placement.